After years of burning cash to scale, Urban Company has finally broken into the black. The Gurugram-based home services marketplace closed FY25 with a net profit of Rs 240 crore, a sharp rebound from its Rs 92.7 crore loss in FY24. This profitability milestone came on the back of a 38.2% rise in operating revenue, which touched Rs 1,144 crore for the year ending March 2025.
A big boost to the bottom line came from a Rs 211 crore deferred tax credit. But even after stripping that out, the company still reported a healthy pre-tax profit of Rs 28 crore, reflecting stronger cost discipline and operational gains.
From Pedicures to Purifiers: Business Mix That Paid Off
Urban Company clocked 6.8 million service transactions during the year, covering everything from facials and massages to pest control and appliance repair. Operating across India and international markets including Singapore, the UAE, and Saudi Arabia, the platform saw its total transaction value rise to Rs 3,115 crore.
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Platform services remained the company’s bread and butter, bringing in Rs 742 crore—about 65% of its operational revenue and up 32.5% year-on-year. Its customer membership model earned Rs 98 crore, showing modest growth of 7.7%.
However, the surprise performer this year was Urban Company’s in-house product line, Native. The company’s branded water purifiers generated Rs 116 crore in revenue—nearly 4x the previous year’s Rs 29 crore. Add another Rs 188 crore from products sold to service professionals, and the commerce vertical is showing real momentum.
India Leads the Charge, But Global Is Gaining Ground
The bulk of the revenue still comes from the domestic market, which contributed Rs 997 crore to the topline. International operations, though smaller, added Rs 147 crore. An additional Rs 117 crore came from non-core earnings—interest and mutual fund returns—pushing total income for FY25 to Rs 1,261 crore, a healthy jump from Rs 928 crore in FY24.
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Urban Company’s sharp turnaround makes it one of the few consumer internet businesses in India to post a profit at scale, setting a precedent in a space where losses are often seen as the price of growth.
